Senior Education Consultant

About This Role

As a Senior Admissions Counselor at upGrad, you will be responsible for achieving enrollment and revenue targets while managing the entire sales process, from lead generation to post-sales support. You will guide prospective learners in planning their career paths, demonstrating how upGrad’s online programs can help them succeed. Strong communication skills, a sales-driven mindset, and a passion for customer service are essential for success in this role.

Responsibilities

• Carry weekly enrollment/revenue and collection of targets
• Own the complete sales closing life cycle for leads assigned to you, including making phone calls, product demonstrations, sales closing, and post-sales relationship management
• Engage with prospective learners via phone, email, and messaging platforms
• Understand the learner’s background, goals, and motivations to recommend suitable upGrad programs
• Provide accurate information about course offerings, admission requirements, and career outcomes, acting as a mentor and guide to potential learners for career advice
• Follow up with leads promptly and maintain a high conversion rate
• Collaborate with marketing and operations teams to ensure a seamless enrollment experience
• Maintain detailed records of interactions and progress using CRM tools

Requirements

• 5-7 years of experience in sales and business development, preferably EdTech
• Sales-driven mindset with the ability to clearly communicate offerings and meet revenue goals
• Excellent communication and interpersonal skills
• Strong consultative selling ability and empathy for learners
• Proficiency in CRM systems and Microsoft Office tools

About the Company

upGrad offers online programs to help learners succeed in their career paths.