Senior Director of Customer Success
Quantifind
RemoteFull timeMid level$185,000-$215,000Posted today
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Quantifind
This role is for an experienced B2B SaaS Customer Success leader, with a strong understanding of financial services, risk, compliance, and AML/KYC. The Senior Director will lead Quantifind's Customer Success organization, driving retention, renewal, and expansion revenue while establishing early-warning indicators to mitigate customer risk. You will collaborate with Delivery, Product, Sales, Support, Engineering, and Partnerships to maximize customer value and ensure long-term client success.
Nice to have:
Quantifind is a data science technology company whose AI platform uncovers signals of risk across disparate and unstructured text sources. It helps some of the world’s biggest banks catch money laundering and other financial crimes, and also works with government agencies. Quantifind delivers results as software-as-a-service (SaaS) with consumer-grade user experiences. Its solution uniquely combines internal financial institution data with public domain data to assess risk in the context of Know Your Customer (KYC), Customer Due Diligence (CDD), Fraud Risk Management, and Anti-Money Laundering (AML) processes.
Quantifind helps some of the world’s biggest banks catch money laundering and fraud.
Headquarters
Charlotte, NC
Open jobs
12
Website
quantifind.com