Reporting to the Chief Operating Officer, the Senior Director of Clinical Operations and Education serves as a senior leader responsible for advancing clinical practice excellence across Stanford Medicine Partners. This role provides enterprise oversight of clinical operations, clinical education, and clinical supply chain, and suits a recognized leader in ambulatory clinical practice who can evaluate, standardize, and improve clinical operations to ensure compliance with regulatory requirements while advancing patient safety, quality outcomes, service excellence, and financial performance.
Responsibilities
Lead enterprise clinical supply chain strategy in partnership with the ACMO, medical group leadership, and Supply Chain Manager
Identify opportunities to standardize medical supplies and pharmaceuticals across clinics to reduce variation and improve quality and cost performance
Drive non-labor expense optimization, including product utilization, vendor alignment, and value analysis initiatives
Lead evaluation of clinical products and clinical technologies, ensuring alignment with clinical efficacy, cost-effectiveness, and operational goals
Build physician and leadership consensus on supply standardization and utilization strategies
Oversee the Clinical Education function, including leadership of the Director of Clinical Practice Education
Develop and implement a comprehensive clinical education program designed to improve competency, performance, and care delivery across clinical staff (RN, LVN, MA, PSR, and others)
Establish enterprise standards for onboarding, ongoing training, and competency validation
Align education strategy with system-wide clinical priorities and workforce needs
Partner with Operations and Quality leadership to ensure clinical workflows, procedures, and protocols are aligned with standard work and evidence-based practices
Lead system-wide efforts to reduce unwarranted variation across clinics through standardization, LEAN methodologies, and continuous improvement
Develop and implement policies and procedures aligned with regulatory and organizational requirements
Ensure compliance with applicable federal, state, and accreditation standards
Drive integration of patient safety, regulatory compliance, and quality performance into all clinical operations
Serve as executive lead for high-impact clinical initiatives requiring multi-site coordination and implementation
Lead planning, execution, and scaling of clinical programs across the network
Direct clinical transformation, workflow redesign, and operational integration
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Establish success metrics, monitor outcomes, and drive continuous improvement post-implementation
Oversee and manage the CLIA program
Serve as a strategic thought leader for ambulatory clinical programs across Stanford Medicine Partners
Partner with the Clinical Operations Committee to identify, prioritize, and implement new clinical programs and innovations
Provide data-driven recommendations to executive leadership to improve clinical performance, cost efficiency, and care delivery
Contribute to Stanford Operating System (SOS) goals and broader organizational strategy
Influence alignment across clinical and administrative leadership in a highly matrixed environment
Direct the Manager of Supply Chain, Director of Clinical Education and partner closely with other key departments, including Operations, Quality, Infection Control, and Environmental Health and Safety
Promote team building, open communication, and a culture of accountability and continuous improvement
Accountable for divisional budget and financial performance
Identify opportunities to reduce costs and enhance revenue without compromising quality of care
Partner with finance and operations to align operational decisions with financial goals
Support capital planning, equipment decisions, and facility development as needed
Ensure compliance with all applicable federal, state, and local regulations governing ambulatory clinical practice
Maintain standards related to scope of practice, patient safety, and care delivery
Identify risks and implement mitigation strategies
Participate in Environment of Care and Emergency Management committees and initiatives
Build strong relationships with physicians, leadership, and cross-functional partners
Facilitate collaboration across departments to achieve operational and clinical goals
Serve as liaison between clinical operations, supply chain, quality, and executive leadership
Drive consensus in complex, matrixed environments
Promote teamwork, communication, Just Culture, and engagement across the organization
Apply LEAN principles to problem-solving and performance improvement
Support employee development, coaching, and performance management
Maintain a culture of service excellence aligned with C-I-CARE standards
Requirements
Bachelor’s degree in Nursing
Minimum of 7 years of experience in clinical services management in a mid to large size ambulatory or hospital setting
Demonstrated experience leading multi-site operations, program implementation, and performance improve initiatives
Deep knowledge of federal and California regulatory requirements (BRN, LVN, Title 22, CMS, TJC, NCQA, Medi-Cal)
Expertise in ambulatory clinical operations, workflow design, and standardization
Experience in clinical supply chain strategy and cost management
Strong leadership, communication, and consensus-building skills
Ability to operate effectively in a matrixed, physician-led organization
Experience leading large-scale initiatives and change management efforts
Knowledge of LEAN Six Sigma methodologies and continuous improvement
Strong financial and operational acumen
CA-RN (Registered Nurse) license
Nice to have:
Master’s degree in Nursing, Healthcare Administration, or Business Administration
Experience in academic medical center or integrated health system environment strongly preferred
Important Details
Schedule: Day - 08 Hour
Travel: 20%
About the Company
Stanford Medicine Partners sets a high standard for delivering value and an exceptional experience for patients and families. They are committed to C-I-CARE standards for all patients, families, and towards each other, focusing on enabling and empowering patients and families to focus on health, healing, and recovery.
