About the role
As our Senior D365 Field Service Developer & Functional Consultant, you'll be at the forefront of our client's field service operations. Your role is pivotal in designing and developing end-to-end Field Service processes, leveraging your deep understanding of Microsoft Dynamics 365 Field Service. This position offers an exciting blend of technical and functional challenges, allowing you to make a significant impact on our projects and clients' success.
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Lead requirements discovery workshops, focusing on work orders, incident types, and service tasks.
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Design and implement comprehensive field service processes, including efficient work order management and scheduling.
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Configure D365 Field Service components such as Universal Resource Scheduling, Schedule Board, Assets & Locations, and more to meet client needs.
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Define and manage robust test strategies, author clear user stories, and guide successful UAT and training sessions.
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Collaborate with stakeholders to define key performance indicators (KPIs) and develop operational dashboards.
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Extend D365 CE/Field Service capabilities with Plugins, Custom Workflow Activities, and JavaScript/TypeScript for customized solutions.
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Build Power Automate flows and create Power Apps to enhance customization and user experience.
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Develop REST-based integrations with ERP and IoT platforms, utilizing Azure services for seamless data exchange.
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Implement Connected Field Service patterns and design secure models with Azure DevOps for robust field operations.
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6-10 years of experience, with a minimum of 4 years in D365 CE/Field Service delivery, is essential.
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Expertise in Dynamics 365 Field Service, Dataverse, Power Apps, Power Automate, and Azure services is a must-have.
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Proficiency in C# (.NET) Plugins, JavaScript/TypeScript, PCF, and Azure API development is required.
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Knowledge of ALM/DevOps practices, Azure DevOps tools, and solution management is beneficial.
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Strong consulting skills, including process mapping and effective stakeholder communication, are key.
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Domain knowledge of field operations, service contracts, and SLAs is a significant advantage.
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Experience with Connected Field Service, Dynamics 365 Customer Service, and ERP integration is preferred.
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Hands-on experience with Field Service Mobile customizations is highly desirable.
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Familiarity with Power BI reporting and data migration tools is a plus.
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Certifications in Microsoft Dynamics 365 Field Service, Power Platform, and Azure are a great asset.
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