Senior Customer Service Representative

Provide support for customers with respect to obtaining registrations and required documents for consignors at our auctions and provide proper paperwork & car faxes to our buyers.

• Receive consignor enquiries and ensure that they provide proper documentation to sell their transportation items in our auctions.
• Gain and apply knowledge in the processes of our business in order to best support our customers.
• Ensure that external customers have a positive experience doing business with Ritchie Bros.
• Ensure that requests from internal customers are acted upon timely and accurately.
• Resolve issues and track interactions relating to customer requests.
• Provide information related to upcoming auctions and equipment.
• Proactively reports areas of customer concerns.
• Perform other various duties as required from time to time.
• E-Clerking duties if required and as opportunities become available.
• Work closely with Territory Managers.
• Ensure confidentiality while dealing with contracts and consignors.
• Provide proper documentation to buyers in order for them to register their purchases from an RBA auction.
• Flexible and willing to perform other tasks as assigned.

Qualifications

• 1-3 years experience at a high-volume customer contact with additional, transactional duties and responsibilities.
• Demonstrated commitment to maintaining strict ethical standards - both on and off the job.
• Professional office work environment.