About the role
Job Overview
To provide exceptional customer service through efficient order management, effective communication, and seamless coordination across internal teams. This role ensures customer satisfaction, accuracy in order processing, and compliance with company standards, supporting overall business growth and operational excellence.
Benefit summary
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Salary up to $5000 (depends on experiences)
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Location: Tuas (Transport provided @ CCK, Clementi, Lakeside and Boon Lay)
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Bonuses
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MNC
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Monday - Friday
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845am - 545pm
Job Descriptions
- Manage the end-to-end order fulfilment process, from order receipt to delivery and invoicing.
- Ensure accuracy in processing customer purchase orders, sales contracts, and related documentation.
- Monitor order status proactively and keep customers updated on delivery timelines.
- Act as the first point of contact for customers, addressing inquiries, complaints, and service issues.
- Build strong relationships with key accounts and distributors to enhance customer satisfaction.
- Collaborate with sales and supply chain teams to align customer needs with plant capability.
- Coordinate with production planning, warehouse, and logistics teams to ensure on-time delivery (OTIF).
- Track shipments, resolve transport issues, and ensure all export/import documentation complies with regulatory requirements.
- Liaise with freight forwarders and third-party logistics providers when needed.
- Prepare regular reports on customer service KPIs such as OTIF, order accuracy, and complaint resolution.
- Support continuous improvement initiatives to streamline order management and enhance customer satisfaction.
- Assist in developing and implementing standard operating procedures for customer service excellence.
Job Requirements
- Proficient in LC shipment
- Proficient in ERP/SAP/Oracle
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
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**We regret to inform that only shortlisted candidates would be notified.
Toh Cheng Jie (Martin)
Registration Number: R23117397
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)
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