Senior Customer Relationship Executive, Deputy Store Head

About This Role

This leadership role combines direct engagement with elite clients and the operational oversight of a store. You will deliver highly personalized experiences to High Net-Worth Individuals (HNIs), cultivate lasting relationships, and drive sales and loyalty through exceptional service. The role also involves supporting the overall store operations.

Responsibilities

• Develop and maintain strong relationships with HNI clients
• Offer personalized product recommendations aligned with client preferences
• Drive sales through clienteling, follow-ups, and exclusive services
• Ensure seamless post-purchase engagement and after-sales service
• Maintain a deep understanding of client profiles, birthdays, anniversaries, and preferences
• Plan and coordinate private appointments, product previews, and luxury experiences
• Handle high-value transactions with discretion and professionalism
• Collaborate with the sales and store teams to ensure every client receives a premium shopping experience
• Uphold the highest standards of luxury etiquette, grooming, and service excellence
• Maintain CRM databases with updated client information and sales interactions
• Share client feedback and market insights with management to refine service strategies

Requirements

• 3-8 years of experience in luxury retail, hospitality, or customer relationship management
• Proven track record of working with HNI clients
• Excellent communication, interpersonal, and persuasion skills
• Passion for luxury products and attention to detail
• Proficiency in CRM tools and digital communication platforms

Benefits

• Work with iconic global luxury watch brands
• Be part of a culture focused on excellence and exclusivity
• Access growth opportunities in India's leading luxury retail company