About the role
Senior CRM Marketing Strategy Consultant
I am currently representing a leading global professional services firm, recognized as one of the elite Big Four organizations, to find a seasoned CRM and Customer Experience specialist. This role is based in the Hauts de Seine region and offers the opportunity to work on large scale digital transformation initiatives for high profile international corporations.
In this position, you will operate at the intersection of business strategy, data analytics, and marketing technology. Your primary focus will be to help major brands rethink their customer journeys and implement sustainable growth strategies through innovative digital solutions.
Your responsibilities will involve setting the strategic direction for customer relationship management projects. You will be expected to develop comprehensive CRM roadmaps, evaluate business opportunities, and establish key performance indicators to measure the success of transformation efforts.
You will act as a bridge between business departments and technical teams. This includes leading workshops with senior stakeholders, defining functional requirements, and conducting market research to select the best technology solutions. You will also manage the deployment of major platforms such as Salesforce, Adobe, or Microsoft Dynamics while overseeing change management and the adoption of new operational models.
We are looking for candidates who have graduated from a top tier business or engineering school. You should have a proven track record in a consulting firm or a similar internal transformation role focused on CRM and customer experience.
The ideal candidate possesses strong analytical skills and is comfortable managing complex digital projects. You must be able to communicate effectively with diverse groups of stakeholders and facilitate workshops with confidence. Due to the international nature of the client base, professional fluency in English is mandatory.
This is an excellent opportunity for a professional looking to advance their career within a prestigious environment that values innovation and strategic thinking. If you are ready to take on high impact projects that shape the future of customer engagement, I would like to hear from you.
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