Senior Courier or Team Leader

Job Description and Responsibilities

 Perform daily delivery and collection activities and ensure that assigned jobs are completed smoothly.

 Deliver and collect records between customer sites and Records Centers.

 Perform packing, loading, unloading, and moving of records in connection with assigned jobs, ensuring that all activities are carried out safely and securely.

 Apply barcode labels to records and perform scanning activities at customer sites, as required.

 Respond to customer requests and address any issues or special requirements related to delivery and collection activities.

 Ensure that customer assets are handled safely and securely during delivery and collection, and

prevent loss or damage.

 Keep transportation vehicles and related equipment clean and in safe operating condition.

 Perform delivery and collection activities in accordance with ISO policies and work instructions (SOPs), and accurately complete the related documentation.

 Perform other transportation and operational duties as assigned by the supervisor.

 Complete training on revised processes when system functions or work processes are changed or updated, and perform duties in accordance with the revised procedures.

 Immediately report any incidents, loss, damage, delays, or other abnormalities.

 Maintain effective communication and collaboration with the Operations team and other departments Security, Health and Safety:

 Comply with all security, occupational health and safety policies, procedures, and guidelines applicable to the workplace and transportation activities.

 Complete all required security, health, and safety training.

 Perform duties with due regard for the safety of oneself, colleagues, and customers.

 Comply with applicable traffic laws and the Company's transportation safety guidelines when performing driving and transportation activities.

 Immediately report any incidents, near misses, hazardous situations, or loss or damage to records, and take appropriate follow-up actions.

 Report any safety or operational issues identified during work and recommend improvements where appropriate.

Qualifications:

 No minimum education or qualification requirements.

 Possession of a valid Class 1 Ordinary Driver’s License (or higher) and ability to drive.

 Basic proficiency in using a PC and Microsoft Excel.

 High level of confidentiality, integrity, and responsibility.

 A team player with a customer-oriented attitude.

 Good communication skills.