Senior Communications Manager

Who you are

• 6+ years of progressive communications experience, with significant time in corporate communications roles at high-growth B2B AI/technology companies
• Exceptional written and verbal communications skills: you are among the sharpest writers in any room, with the ability to adapt voice across audiences and formats
• Sharp instincts for messaging and narrative: you know how to find the story inside any business update
• Established relationships with journalists, editors, and podcasters covering enterprise tech and AI
• Outstanding media skills: you have a pulse of the trending market topics and understand how to tap into those across traditional and emerging media
• Strong project management skills; able to manage multiple high-priority workstreams simultaneously without sacrificing quality
• Track record of partnering effectively with leaders across departments on high-priority initiatives
• Comfort executing on a high volume of projects without a large supporting team
• Experience building narratives for a company transitioning from challenger to category leader
• Experience in customer experience technology or CX AI

What the job involves

• The Senior Communications Manager is a critical individual contributor role reporting to the Head of Communications
• Part relationship-builder, part storyteller, part PR tactician, your job is to tell our story, and make sure the world's top business and tech journalists, podcasters, and conference organizers think of Cresta first
• You'll drive earned media day to day: creating and nurturing reporter relationships, deepening our thought leadership profile, and turning Cresta's momentum into coverage that builds our brand and helps to grow the business
• Partnering closely with the Head of Communications, you’ll play a key role in PR strategy and execution
• You’ll spot stories and moments where Cresta's story deserves to be told and make sure that it is
• You’ll perform media outreach, draft press releases and other materials that carry our message, prep executives for interviews, and work on high-priority announcements, milestones, speaking opportunities, and award submissions
• This role is for someone who has built meaningful media relationships, operated inside a fast-growing tech company, and knows how to tell a great story
• If you are excited to play a role in building the leader in customer experience AI, and have the instincts and the drive to help Cresta break through the noise, we want to talk to you
• Build and deepen relationships with top-tier business and tech journalists, editors, and podcasters
• Drive earned media strategy for major announcements, including corporate news, partnerships, product milestones, and industry leadership moments
• Prepare executives and subject matter experts for media and speaking engagements
• Partner cross-functionally with Marketing, Legal, HR, Product, and more to align communications with business objectives
• Drive thought leadership that elevates Cresta
• Spot emerging narratives in AI/CX/enterprise tech early and identify thought leadership and commentary opportunities
• Draft communications materials, including press releases, presentations, blog posts, and social copy
• Identify and secure meaningful industry awards and speaking opportunities

Benefits

• Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
• Weekly lunch & learn
• Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us