About the role
Shift timings - 6.30 PM to 2.30 AM
Working Mode : 5 Days office
Mandatory Skills
Salesforce Administration
Salesforce Health Cloud
L2 Production Support
SOQL
Job Description
We are seeking a Senior Cloud Administrator with hands-on experience in Salesforce Administration, Health Cloud, L2 Support, and SOQL to support and maintain business-critical Salesforce platforms.
The candidate will be responsible for managing Salesforce Health Cloud environments, providing L2 production support, troubleshooting incidents, managing user access and security, maintaining platform configurations, and ensuring system stability and data integrity. The role requires strong expertise in Salesforce administration, issue resolution, root cause analysis, and SOQL-based data investigation.
You will work closely with business stakeholders, development teams, and support teams to ensure high platform availability, compliance with governance standards, and uninterrupted business operations across multiple Salesforce orgs.
Key Responsibilities
- Administer and support Salesforce Health Cloud environments.
- Manage users, roles, profiles, permission sets, and security settings.
- Provide L2 production support and resolve incidents within SLA.
- Perform troubleshooting, root cause analysis, and issue remediation.
- Write and optimize SOQL queries for data analysis and troubleshooting.
- Support change management, release validation, and configuration activities.
- Ensure platform security, compliance, and data integrity.
- Create and maintain operational and support documentation.
Required Experience
- 2-4 years of Salesforce Administration experience.
- Hands-on experience with Salesforce Health Cloud.
- Experience in L2 Application/Production Support.
- Strong knowledge of SOQL and Salesforce data model.
- Excellent problem-solving and stakeholder management skills.
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