Senior Business Analyst / Business Analyst - ServiceNow

About This Role

Serving as a Senior Business Analyst or Business Analyst, this role involves leading the definition of product requirements and driving the engineering team's delivery for a ServiceNow implementation. The position suits an individual who can plan requirements, identify risks, manage schedules, and communicate effectively with project stakeholders, while also influencing the teams responsible for designing, developing, testing, deploying, maintaining, and improving software.

Responsibilities

• Identify and gather input from stakeholders to define and clarify requirements
• Manage a concise definition of scope across the entire program
• Create and maintain documentation relevant to the management of the program and associated projects
• Work closely with software engineers, QA, product managers and other engineering teams to get high-quality products and features through the software project lifecycle
• Act as scrum master and manage project schedules, identify possible issues and clearly communicate them to project stakeholders
• Take responsibility for release schedules and milestones, keeping up a high velocity in a fast-paced environment
• Provide hands-on software development and project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes

Requirements

• 5-10 years of overall experience in IT
• 4+ years of experience in Business Analysis, emerging technologies, or related technical fields
• 1+ year of experience in ServiceNow implementation
• Experience with software development and managing end-to-end execution of programs that span multiple engineering teams
• Knowledge of ITSM, ITOM and HRSD
• Experience with Agile software development methodologies
• Experience as a scrum master and driving development sprints
• Bachelor's degree in a technical field or equivalent practical experience

Nice to have:

• Experience in Software Engineering
• Experience in problem-solving within fast-paced and constantly changing environments
• Experience working cross-functionally in a highly integrated team composed of both technical and non-technical members
• Experience in communicating technical concepts to non-technical audiences
• Strong spoken and written communication skills