Senior Associate, Sales Strategy & Operations, Commercial Operations

About This Role

This Senior Associate role on the Commercial Operations team is critical for the current and future success of the team and the sales business. The successful candidate will help build and execute the team's strategy, own capacity planning, serve as a subject matter expert on data, generate deep insights and recommendations to improve deal velocity and accuracy, and deliver projects and programs that impact sales across all lines of business.

Responsibilities

• Harness data through CRM reports, SQL, spreadsheets, and AI (e.g., Claude, ChatGPT) to convert data into insights and action
• Conduct deep dives to produce recommendations, define and quantify problem statements, and take a structured approach to solving problems
• Build strong relationships with a wide array of partners and stakeholders and help connect dots between teams and influence decision making
• Execute to deliver impact through scrappy and/or structured methodologies
• Communicate the right things to the right people at the right level and the right time

Requirements

• Bachelor’s degree or higher
• 3+ years of experience in management consulting, tech, strategy, business operations or related experience; high-growth or experience in a technology company preferred
• Deeply understand complex processes and produce end-to-end documentation and processes and workflows (Lucidchart, Google Slides, etc., or similar process mapping tooling)
• Versatile problem solver who takes a structured approach in identifying, sizing, and solving problems through strong project/program management capabilities
• Manually extract data from disparate sources leveraging CRM reporting, SQL, AI (e.g., ChatGPT, Claude + Snowflake Integrations)
• Analyze data sets to generate insight, conduct sizing of estimated impact of current and future states, and build data models to estimate future work

Benefits

• Opportunities for equity grants
• Comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act)
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g., about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g., about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)