Senior Associate, Project Manager Retail Bank Operations & Market Experience (Hybrid)

About This Role

This project management role within the Retail Bank bridges the missions of the Cafe and Branch Action Management team and the Financial Oversight, Reporting, & Controls Execution team. You will help bring the Retail Bank's Market Experience Transformation strategy to life while overseeing Retail Bank’s Real Estate Operations and Capital Investment financial controls.

Responsibilities

• Execute project plans to ensure delivery, adhering to all regulatory and compliance requirements
• Identify risks and issues to mitigate or escalate as needed, managing complex up and downstream project impacts
• Identify ways to improve and streamline business processes
• Create and process Journal Entries to distribute Operating and Capital spend across Capital One’s Retail Real Estate Portfolio
• Review and monitor Capital Project financial closeout documentation, ensuring financial controls and governance are adhered to
• Create and track 3rd party POs for Retail Facility Management Operations and Retail Construction Projects
• Support other Retail Bank Real Estate Management initiatives including OpEx and Vendor Analysis, Utility Analysis and Reporting, and Tenant Improvement Allowance (TIA)
• Collaborate with cross-functional teams to provide strategic and tactical thought partnership to effectively drive project delivery
• Work closely with key partners and stakeholders across Retail Bank, Finance, Real Estate Administration, and 3rd party vendors
• Proactively keep stakeholders informed on project status, translating technical or financial updates into clear action items for cross-functional partners
• Participate and contribute to larger organization meetings and summits

Requirements

• High School Diploma, GED, or equivalent certification
• At least 1 year of project management, process management, relationship management, or risk management experience
• At least 1 year utilizing Google Workspace (formerly G Suite) products, such as Google Docs, Slides, Sheets, etc.

Nice to have:

• Bachelor's Degree or Military experience
• 3+ years of project management or process management experience
• 3+ years of 3rd party vendor management experience
• 1+ year of Accounting or Finance experience
• Project Management Professional (PMP) certification
• Lean, Agile, or Six Sigma Certification

Benefits

• Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being