Senior Associate, Product Management - Partnerships Customer Experience

About This Role

This Senior Associate role focuses on the post-acquisition customer experience within Partnerships, enabling new cardholders to spend immediately in-store and online. You will work with diverse stakeholders across business, design, tech, product, marketing, and external partner teams to develop and launch new customer-facing experiences that drive initial spending. This role is ideal for a customer-focused, results-oriented individual eager to thrive in a fast-paced environment, capable of managing complex projects and tackling open-ended problem statements.

Responsibilities

• Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
• Breakdown business epics into features and user stories, driving the team towards the lowest effort or Minimal Viable Product (MVP) for a valid feature test
• Effectively use hypothesis-driven assessment of data to ensure products or features deliver on real business needs
• Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
• Work autonomously in an agile environment to conduct research and develop features that utilize new and evolving technology
• Collaborate with designers, technologists, data scientists, and subject-matter experts to build cutting-edge solutions for customers
• Deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
• Actively participate in horizontal forums to harness a network of trusted relationships among tech teams, designers, key internal stakeholders, and partner teams
• Articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating team results and becoming a product matter expert

Requirements

• Bachelor’s degree or military experience
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Nice to have:

• Bachelor’s degree in computer science or engineering
• 1+ years translating business strategy or analysis into consumer-facing digital products
• 1+ years of experience working on core product platforms powering digital experiences
• 1+ years working with cross-functional teams as a product owner in an agile development process

Benefits

• Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
• Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well-being