About the role
Role Overview: Support and oversee large cross-border outsourcing projects related to employment processes, HR policies, benefits, retirement plans, taxes, and relocations. Manage day-to-day services within the global HRS practice, coordinate with third-party providers, and mentor bilingual staff. Focus on delivering high-quality support to Japanese and Korean headquartered organizations, ensuring service levels meet client expectations.
Key Responsibilities
- Support large outsourcing engagements involving HR and tax processes for international employee relocations.
- Manage daily operations within the HRS practice, including technology integration and staff oversight.
- Serve as the primary client contact for Japanese and non-Japanese executives and their families relocating to the U.S., ensuring comprehensive HR support.
- Develop and monitor service models to deliver consistent, high-level customer experiences.
Qualifications & Skills
- At least three years of recent HR support and administrative experience.
- Bachelor’s degree from an accredited institution.
- Knowledge of employment-based compensation, international transfers, and compliance processes.
- Experience with payroll systems, Workday, PeopleSoft, SharePoint, Taleo, and proficiency in Microsoft Office.
- Fluency in English and Japanese and/or Korean.
- Self-motivated, capable of working independently and collaboratively.
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