Senior Associate Director

About This Role

This role focuses on becoming a strategic and managing client relations professional, utilizing experience in building relationships across the region. The core responsibility is developing new client relationships and onboarding new clients, while also maintaining and servicing an existing portfolio through excellent communication, negotiation, and customer service.

Responsibilities

• Create strategic plans for revenue generation and business development while driving the Digital Agenda
• Generate new business to achieve defined targets in terms of the number of customers, volumes, and revenue, including product mix, active/passive ratio, liability targets, and transactions
• Induct all new-to-bank (NTB) customers brought in by the Branches & Direct Sales team
• Create sales call plans to acquire large prospective customers through referrals
• Update and maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
• Effectively meet customer expectations and handle/reduce customer complaints while providing professional customer service to achieve a high percentage of customer satisfaction and retention
• Lead through example and build the appropriate culture and values
• Set appropriate tone and expectations for your team and work in collaboration with risk and control partners
• Ensure KYC/AML updates and proper zero error documentation
• Detect any suspicious transactions, money laundering, forgeries, etc.
• Ensure highest compliance with reference to Anti Bribery, Anti Money Laundering & Combating Financial Crime Risk procedures
• Obtain Security & Commodity Authority (SCA) license (within 6 months of joining) and timely completion of Continuous Program Development (CPD) requirement post SCA licensing (mandatory requirement for the role)

Requirements

• Experienced Sales and Relationship Manager with background in handling all Banking & Investment Products
• Strong communication and negotiation skills with the ability to influence outcomes
• Networking ability to manage interdepartmental deliverables
• Strong interpersonal skills and leadership ability, which encourages and promotes enthusiasm and team spirit
• Good understanding of the business environment in UAE, preferably with direct contacts with the local HNI community
• Adaptable to a multi-cultural environment
• In-depth knowledge of capital markets and financial planning
• SCA certified (or completion of certificate within 6 months)

Benefits

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum