Senior Analyst, Customer Supply Chain

About This Role

This role drives measurable improvements in On-Time Delivery (ORDD), Case Fill Rate (CFR), and customer supply chain execution. The Senior Supply Chain Analyst owns service performance visibility, develops and maintains Power BI tools, and manages Demand Control responsibilities for an Away From Home (AFH) customer within Distribution. The role suits a candidate focused on KPI leadership, scalable reporting, cross-functional partnership, and corrective action ownership.

Responsibilities

• Own ORDD, CFR, and broader service KPI tracking for assigned scope, ensuring performance is visible, actionable, and aligned to customer and business priorities
• Own customer forecast accuracy, including forecast value add and forecast bias, and track outcomes from weekly demand control review actions
• Develop, maintain, and enhance service scorecards that provide clear visibility to trends, risks, and opportunities across customers, categories, and service metrics
• Analyze service performance, identify key drivers, and lead corrective actions to closure with internal teams and external partners
• Create, enhance, and maintain Away From Home Power BI tools and dashboards within Customer Supply Chain
• Build scalable reporting solutions with clear metrics and stakeholder-ready views that improve visibility to service performance drivers and streamline reporting for internal and external stakeholders
• Own tracking and governance of customer fines, fees, and deductions, ensuring visibility to financial exposure, root-cause themes, and resolution status
• Develop, maintain, and enhance governance scorecards to monitor fines, disputes, corrective action plans, and policy-related performance trends
• Lead corrective action plans and dispute workflows, ensuring timely documentation, follow-up, and resolution tracking across internal teams and external partners
• Build, own, and scale Collaborative Planning, Forecasting, and Replenishment (CPFR) to improve forecast alignment, cross-functional collaboration, and execution consistency for an AFH Customer
• Lead continuous improvement projects using Lean and Six Sigma methods to reduce supply loss, stockouts, and service disruptions
• Document processes, standard work, and reporting routines to enable repeatable execution and effective knowledge transfer
• Coach and support junior analysts to scale consistent performance routines, reporting discipline, and analytical capability

Requirements

• Bachelor’s degree in Supply Chain, Operations, or related field
• Minimum 5 years of experience in supply chain, logistics, or operations, with a focus on service management, analytics, CPFR, and cross-functional execution
• Proven track record of driving service excellence, strengthening performance visibility, and improving customer supply chain execution