About the role
Job Description eClerx is looking to hire an experienced professional with minimum 6 months to 1 year of experience as a Quality Analyst.
Job Description:
- Should able to provide effective feedback
- Should participate client calibrations
- Should have fair knowledge of KPIs
- Conduct team huddles and meetings to discuss operational updates
- Advocate and follow organizational policies and procedures
- Ensure all client deliverables met within timelines
- Ensure productivity/quality enhancement and process meet all metrics
Basic Requirement:
- Minimum 6 months to 1-year experience as Quality analyst in any Inbound process
- Good Communication Skills – Verbal & Written(Comprehension)
- Good Customer Handling Skills
- Needs to have ability to adapt to perpetual changes as per Business requirement.
- Flexible for 24X7 Shifts
- Good Knowledge of Inbound Quality operations
- Good Knowledge of excel
- Ability of analysing information and evaluating results to choose the best solution
- Ability to quickly and efficiently assimilate process knowledge
- Detail & result oriented, self-motivated with good analytical skills
- Excellent communication and interpersonal skills including English language skills
- Professional in conduct/behavior, appearance, and communication
- Ability to work in teams
- Should not have any commitments – part time courses, tuitions
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