Senior Advisor Consumer Protection Compliance

A career

as a Senior Advisor, Consumer Protection Compliance

in the Retail and Commercial Compliance team at National Bank means

acting as a specialist in consumer protection regulations. In this role, you

will have a tangible impact on the organization through your expertise in

regulatory compliance, your experience implementing compliance frameworks, and

your knowledge of the Bank Act and related regulatory requirements.

Your role

• Lead

  the design, implementation, and continuous enhancement of the

  Consumer Protection Compliance Framework to ensure alignment with

  applicable regulatory requirements.

• Establish

  and maintain effective governance through policies, standards,

  controls, monitoring activities, reporting processes, and escalation

  mechanisms related to consumer protection.

• Ensure

  the consistent application of consumer protection requirements and

  the management of associated compliance risks in collaboration with

  business lines and various control functions.

• Advise

  stakeholders on the interpretation of laws, regulations, and

  supervisory expectations while providing strategic guidance on regulatory

  and conduct risks.

• Represent

  the Bank in interactions with regulatory authorities, including

  information requests, examinations, audits, mandatory reporting, and

  industry consultations.

• Develop

  investigation processes, risk metrics, dashboards, and training

  programs that promote a culture of fairness, transparency, and responsible

  conduct.

Your team

The Risk

Management sector is composed of specialists who work in an agile,

proactive, and collaborative manner to seize opportunities, respond to

regulatory expectations, and continuously improve risk management practices.

Within

the Compliance department, you are part of a team of three colleagues

and report to the Senior Director, Consumer Protection. Our team stands

out for its subject matter expertise, collaborative spirit, and ability to work

with a broad range of stakeholders to support the Bank’s objectives while

ensuring compliance with regulatory expectations. You will play a key role in

shaping and evolving the Bank’s consumer protection framework.

We

strive to offer you maximum flexibility to support your quality of life. This

includes a hybrid work environment as well as a flexible and adaptable

schedule.

The Bank values continuous development and internal mobility. Our

personalized training programs, based on learning through action, allow you to

master your role and develop new areas of expertise. Tools such as the Data

Academy, language training, the Harvard Learning Center, and coaching and

mentoring support are available to you at all times.

Requirements

• Hold a university degree and between 6

  and 10 years of experience in regulatory compliance, legal affairs, or

  risk management within a financial institution.

• Demonstrate strong knowledge of Canadian

  consumer protection legislation and the regulatory environment applicable

  to financial institutions.

• Have experience implementing compliance

  frameworks, governance structures, or risk management programs.

• Possess experience managing

  relationships with regulatory authorities, including examinations and

  regulatory reviews.

• Be able to translate complex regulatory

  requirements into practical, sustainable solutions that meet

  organizational needs.

• Demonstrate strong communication skills

  with senior leadership and experience producing executive-level reporting.

Languages: French, English

Reason to require this language: you will need to collaborate with a regulator/authority/government body outside Quebec.

Required skills: Consumer Protection, Continuous Improvement, Diversity & Inclusion, Initiative, Learning Agility, Process Design, Resiliency, Risk and Compliance Reporting, Standards Compliance, Teamwork

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

* Health and wellness program, including many options

* Flexible group insurance

* Generous pension plan

* Employee Share Ownership Plan

* Employee and family assistance program

* Preferential banking services

* Involvement in community initiatives

* Telemedicine service

* Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment We’re a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people’s lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates! What can you bring to our team?

Join us!