Senior Adjuster

About The Company FM is a leading global insurance and risk management organization dedicated to providing innovative solutions and exceptional service to our clients across various industries. With a strong presence in the Asia Pacific region, FM has built a reputation for integrity, expertise, and a customer-centric approach. Our commitment to excellence and continuous growth has positioned us as a trusted partner for businesses seeking comprehensive insurance coverage and risk mitigation strategies. We foster a dynamic and inclusive work environment that encourages professional development, collaboration, and innovation to meet the evolving needs of our clients and stakeholders.

About The Role We are seeking a highly skilled and experienced Claims Adjuster to join our Asia Pacific Division based in Mumbai, India. Reporting directly to Benjamin Lin, Vice President, Operations Claims Manager, the successful candidate will play a pivotal role in managing complex property and business interruption claims within the region. This position involves investigating, negotiating, and settling large-scale claims, ensuring timely and equitable resolutions. The Claims Adjuster will be responsible for developing and nurturing strong relationships with clients, demonstrating high levels of credibility and professionalism through exceptional interpersonal and negotiation skills.

The role requires a proactive approach to loss investigation, effective communication with insured parties, and the ability to handle multiple claims efficiently. The successful candidate will be expected to travel extensively, sometimes at short notice, to facilitate claim assessments and negotiations directly at client sites or other locations. This is an excellent opportunity for a seasoned professional seeking to advance their career within a global organization while contributing to our commitment to delivering outstanding service and solutions in the insurance industry.

Qualifications The ideal candidate should possess the following qualifications:

• Bachelor’s Degree or equivalent in engineering or related disciplines.
• Minimum of 5-8 years of claims handling experience within the insurance industry, particularly in property and business interruption claims.
• Exceptional written and verbal communication skills in English.
• Proven ability to develop and maintain strong relationships with clients and stakeholders.
• Excellent organizational, time-management, and multitasking abilities.
• Willingness to travel extensively, often on short notice, to meet business needs.

This role may be offered at different grade levels depending on the candidate’s experience, skills, and organizational requirements. The selected candidate may also be seconded to either London Operations or Asia Operations for up to one year to gain further on-the-job training and international exposure.

Responsibilities The main responsibilities of the Claims Adjuster include, but are not limited to:

• Investigating and assisting insured clients in loss mitigation activities, including salvage operations, restoration of production, claims preparation, and subrogation efforts.
• Engaging in detailed consultations with the insured’s senior management to understand the scope and impact of claims.
• Negotiating with insured parties to reconcile differences regarding loss measurement and coverage, ensuring fair and equitable settlements.
• Maintaining strong rapport with clients to facilitate prompt and favorable claim resolutions.
• Assessing damages, reviewing policy coverage, and determining liability in complex property and business interruption claims.
• Preparing detailed claim reports and documentation to support settlement processes.
• Collaborating with internal teams and external stakeholders, including legal and technical experts, to facilitate efficient claim handling.
• Traveling extensively within the region, sometimes at short notice, to conduct on-site investigations and negotiations.

Benefits FM offers a comprehensive benefits package to support our employees’ well-being and professional growth. This includes competitive salary packages, health insurance coverage, and retirement plans. We also provide opportunities for continuous learning and development through training programs, international secondments, and career advancement pathways. Our inclusive work environment promotes diversity and encourages innovation, ensuring our employees feel valued and empowered. Additionally, employees benefit from a collaborative corporate culture that emphasizes work-life balance, recognition, and support for personal and professional achievements.

Equal Opportunity

FM is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our clients effectively and drives innovation within our organization. All qualified candidates will be considered for employment based on their skills, experience, and alignment with our organizational values.