Senior Account Manager

Who you are

• Bachelor’s degree in Business, Marketing, Communications, or a related field, or commensurate relevant experience
• 10+ years of experience in Sales, Account Management, Publisher Relations, Studio Relations, Technical Account Management or other relevant service-oriented roles that manage revenue
• Strong communication (verbal and written) and interpersonal skills
• Analytically minded with data experience
• Experience working in Video Gaming, Media, Entertainment, High-tech, or other associated verticals is a plus

What the job involves

• We are looking for a Senior Account Manager, reporting to the Global Account Director within the Strategic Segment.
• This individual will be the first point of contact and responsible for supporting the day-to-day business activity and overall health of the assigned partner(s).
• They will work internally across Sony Interactive Entertainment (SIE) and with external partner(s) to deliver agreed commercial and strategic objectives globally
• Own day-to-day business for assigned partner studio(s), ensuring smooth operation and hand-off of operational needs through internal teams, ensuring overall health of the Partner is being addressed
• Develop and maintain comprehensive knowledge of all aspects of the Partner’s business, portfolio, and long-term strategic vision
• Identify business opportunities across Partner’s portfolio and live services
• Provide guidance and be a potential first point of partner contact for content pipeline and other operational or technical situations that impact the rhythm of the business
• Communicate business, platform, and policy updates to Partners
• Execute the Studio Relationship Development Program, evangelizing the PlayStation opportunity across the developer landscape and generating strategic alignment with studios
• Contribute to or create account/account segment reports, present data and insights to internal and external teams
• Execute external and internal business planning sessions to meet the needs of the Partner (JBRs, JBPs, Content Lifecycle Plans, Performance Reviews, Post-Mortems, and overall governance)
• Work as a collaborative team member within the Partner Commerce Team in establishing and executing Partner plans; understanding market dynamics, shifting consumer demands, and helping adjust priorities/account plans to meet future market needs
• Support SIE’s operating models, plans, and deliver against collective Partner/SIE annual KPIs
• Identify and deliver content suitable for specific platform activity and campaigns (PlayStation Services, PlayStation Direct, etc.)
• Be a team player with a focus on building internal and external relationships and excellent collaborative cross-functional collaboration skills and team mentality
• Assist with the facilitation of Partner’s participation at PlayStation PR/media events and B2B requests
• Participate in yearly budgeting and quarterly forecasting for the account set, helping to set expectations internally of the market, release slate, and overall status of the business
• Participate in and support joint business reviews, Monthly/Weekly team meetings, business performance reviews
• Input, monitor and track CRM progress through Salesforce
• Support Account and process documentation assigned by Global Account Director