About the role
Job Description
Seeking a Senior Accela Automation Analyst to administer, configure, and support the Accela Automation SaaS platform, including Citizen Access, Mobile Office, and GIS integration. This role covers full-cycle configuration, scripting, custom development, reporting, and end-user support for permitting, licensing, and other public-sector workflows.
Key Responsibilities
- Develop and customize Accela applications, forms, workflows, and reports based on business requirements
- Write scripts and code (JavaScript, .NET, APIs) to extend Accela's functionality and tailor it to organizational processes
- Configure Accela modules (e.g., Civic Platform) and implement custom logic via Accela Script and JavaScript
- Build and maintain integrations between Accela and third-party systems (payment gateways, GIS, Cashiering, SMS, ERP)
- Ensure integrations are secure, efficient, and scalable using APIs and web services
- Diagnose and resolve issues related to custom scripts, workflows, and integrations; conduct testing and debugging
- Manage SQL Server databases supporting the platform
- Create and maintain documentation, SOPs, and training materials; lead Accela training for business teams during UAT and releases
- Provide technical support and troubleshooting for IT teams and end users
- Track progress and report to the Land Information Solutions Supervisor
- Maintain ticketing system with accurate, up-to-date records
- Perform occasional physical IT tasks (lifting 10–50 lbs, ladder work, standing/kneeling/crouching as needed)
Minimum Qualifications
- 3+ years of experience with Accela Automation, configuration management, and EMSE scripting
- Strong knowledge of On-Prem and Cloud Accela platforms
- Familiarity with Agile, Scrum, and Waterfall methodologies
- Proficiency with JIRA, SharePoint, Visio, MS Office Suite, Teams, Power BI, GitHub, Postman, and SSIS
- Experience with Accela Ad Hoc/SSRS Reporting and Digital Plan Room
- Experience integrating Accela with other systems (e.g., Oracle Financials, SMS platforms)
- Knowledge of GIS concepts and applications
- Experience working with government organizations
Preferred Qualifications
- 3–5 years of Accela Administration experience, including Construct API integrations
- Experience with Teller Cashiering Platform, Twilio SMS Messaging, or SAP
- Programming and application development experience
- Strong customer service skills (in-person, phone, and electronic)
- Analyst/systems experience in large-scale IT environments
- Accela certification(s)
Schedule & Location
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