Senior Academy Manager - Registered - Global Commercial Banking

About This Role

This role involves leading Academy participants through their entire learning journey, from onboarding to advanced development programs. The Senior Academy Manager will partner closely with field leadership and peer coaches to build participant proficiency through various learning modalities, direct coaching, and action planning. The role supports the execution of Academy programs specifically for Global Commercial Banking.

Responsibilities

• Lead Academy participants throughout their learning experience, including Onboarding, In Role Development, Mastery, Specialty, and Workforce Development programs
• Develop Academy participant’s proficiency through various learning modalities, skill builder activities, direct coaching, and action planning
• Partner with field leadership to manage Academy participants throughout their career progression
• Demonstrate the principles of the client-centric strategy, leveraging tools such as Voices, Life Priorities, Preferred Rewards, and the One Team Strategy to drive appropriate behaviors
• Identify behavior/proficiency gaps, role model/coach, and develop action plans for on-time completion of the program
• Act as a brand ambassador by demonstrating company fundamentals and inspiring the adoption of purpose, strategy, operating principles, commitments, and values
• Partner with field leadership for early and often engagement throughout the program
• Collaborate across the academy to identify process/program opportunities, determine additional resource needs, and share best practices
• Adhere to risk culture by enforcing internal and regulatory policies, procedures, and processes throughout Academy programs
• Monitor and drive on-time training completion and report progress to field leadership
• Drive a sense of urgency for program activities, communications timelines, process, and procedures with Academy participants and field leadership

Requirements

• Recent/Previous Global Commercial Banking experience
• Series 7 registration or ability to obtain in role
• Proven ability to coach, manage, and develop by driving proficiency and performance in a customer-centric environment
• Proven ability to diagnose root cause/skill gaps and develop and execute effective performance action plans to build skill/knowledge
• Strong interpersonal skills, including the ability to easily engage others in dialogue, influence without direct authority, convey sincere interest in building/deepening relationships, and demonstrate a commitment to excellence
• Effective communication skills (including verbal, non-verbal, written, and presentation) and active listening skills, including the ability to influence virtually
• Demonstrated problem-solving, strong follow-up skills, and ability to escalate and gain resolution as needed