Semiconductor Field Service Engineer

About This Role

This role is for a Field Service Engineer who will be responsible for customer service activities related to updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites and trade shows. The engineer will represent the company to the customer and ensure customer satisfaction with service, assuring the operational quality of system equipment.

Responsibilities

• Evaluate, analyze, diagnose, and troubleshoot technical equipment problems via telephone or at customer site
• Ensure equipment enhances customer production
• Repair and update equipment at customer facility
• Repair system-level problems based on technical knowledge, education, training, and certification
• Access and determine problems existing in customers' processes, such as chemical leaks or contamination, and recommend shutdown of customer fab due to unsafe conditions
• Prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems
• Assist in the preparation of quotes for customers based on labor, travel expenses incurred, and parts needed
• Use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare, etc.
• Assist other field service engineers as appropriate
• Provide guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines
• Travel by car or commercial transportation to customer facility
• Contribute to the capturing, re-use, collaboration, and improvement of knowledge using available systems

Requirements

• Bachelor's Level Degree
• 0 years related work experience

Benefits

• Participation in performance incentive programs
• Medical, dental, vision, life, and other voluntary benefits
• 401(K) including company matching
• Employee stock purchase program (ESPP)
• Student debt assistance
• Tuition reimbursement program
• Development and career growth opportunities and programs
• Financial planning benefits
• Wellness benefits including an employee assistance program (EAP)
• Paid time off and paid company holidays
• Family care and bonding leave

About the Company

KLA provides advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, the company seeks perfection at the most fundamental level of matter in the universe.