About the role
Seller Management - ACQ Support
Role Overview
Working hours: Monday - Friday 9:30 am to 6:30 pm (Hybrid / WFH 1-2 days/week)
The Seller Acquisition Support role focuses on the strategic growth of the seller ecosystem. This position involves managing the technical and operational pipeline required to bring sellers onto the platform. The primary objective is to acquire sellers from provided leads to be onboarded, ensuring a high-quality seller experience and a diverse product assortment for the marketplace.
Key Responsibilities
Seller Assistance
- Act as the primary point of contact for sellers via email, chat, or phone to address inquiries.
- Guide new sellers through the onboarding process.
- Update FAQs and collaborate with internal teams to enhance seller experiences.
Operational Support
- Assist sellers with initial shop setup, including product listing, SPU cloning, brand authorization, verified documents support, and seller-owned fleet setup in accordance with platform processes and policies.
Issue Resolution
- Resolve seller-related issues, including registration issues, reactivating inactive sellers, failed product listings, or rejected brand authorization requests.
BPO Process Auditing
- Conduct regular audits of BPO support processes to ensure external teams are handling seller inquiries and registrations according to Standard Operating Procedures (SOPs).
Pitch Deck Development
- Create and customize high-impact PowerPoint presentations tailored to specific merchant categories, highlighting the platform's unique value proposition.
Data Tracking
- Maintain and update the merchant acquisition tracker daily, ensuring every lead's status—from initial contact to final onboarding—is accurately recorded.
Qualifications
- Bachelor's degree in any field; a background in Business, Marketing, or Communications is a plus.
- 1-2 years of experience in seller support, acquisition, or related fields, preferably in e-commerce, technology, or digital platforms.
- Familiarity with e-commerce platforms and backend systems.
- Proficiency in Microsoft Excel (Google Sheets, basic formulas) and PowerPoint.
- Strong verbal and written communication skills with the ability to explain policies clearly.
- Ability to manage high-volume operational tasks, handle large volumes of inquiries, and meet strict SLAs.
- Fluent in Thai; basic English proficiency is a plus.
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