About the role
Benefits:
- Employee discounts
Security/Doorman
Location: The Americano / Tell Your Friends
Department: Front of House
Reports To: General Manager / Floor Managers
Compensation: Hourly + Tips
Position Summary
We are seeking a professional, guest-focused Security Team Member to support both The Americano and Tell Your Friends. This role goes beyond traditional security—it is a highly visible, interactive position that helps shape the guest experience from arrival to departure.
Our Security team sets the tone at the door, maintains a safe and controlled environment, and ensures that every guest feels both welcomed and respected. The ideal candidate balances confidence and authority with approachability, hospitality, and strong situational awareness.
Key Responsibilities
Guest Experience & Door Presence
- Greet guests upon arrival with professionalism and confidence
- Manage entry flow, reservations, and guest expectations in coordination with Hosts
- Maintain a strong, composed presence that reflects the brand and atmosphere
- Provide clear, respectful communication when enforcing policies or managing wait times
Safety & Environment Control
- Monitor guest behavior and maintain a safe, comfortable environment throughout the venue
- Proactively identify and de-escalate situations before they become disruptive
- Enforce house policies related to conduct, capacity, and safety standards
- Conduct ID checks and support age verification when required
Team Collaboration
- Work closely with Hosts, Managers, and Bar teams to maintain flow and awareness
- Communicate clearly regarding guest concerns, VIP arrivals, or potential issues
- Support management in handling sensitive situations with discretion and professionalism
Venue Awareness
- Maintain awareness of crowd levels, pacing, and overall energy of the room
- Assist with controlling entry during peak hours or high-volume nights
- Support opening and closing procedures as needed
What We’re Looking For
- Strong presence with the ability to lead through calm, confident communication
- Guest-first mindset with a natural ability to engage professionally
- High level of awareness, intuition, and decision-making under pressure
- Ability to balance hospitality with firm enforcement of standards
- Reliable, punctual, and team-oriented
Preferred Experience
- Previous experience in security, hospitality, nightlife, or high-volume venues
- Experience with ID verification and guest interaction at the door
- Understanding of upscale or high-energy restaurant/bar environments
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