Security Technician

About This Role

Joining a dynamic team, the Security Technician installs, programs, tests, and services a variety of non-routine security systems and equipment. This role involves system start-up, certification, and customer training on projects of varying complexity, with a focus on maximizing customer satisfaction.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment which may include security, fire alarm & life safety, and/or building automation
• Provide technical support and training for the customer, acting as a key interface and maximizing customer satisfaction
• Refer only the most complex issues to higher levels
• Read basic blueprints, schematics, manuals, and other specifications to determine installation procedures
• Interpret manuals, schematics, and wiring diagrams, and repair equipment, utilizing knowledge of electronics and using standard test instruments and hand tools
• Operate systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions
• Write a variety of non-routine programs for systems
• Act as "our customer's best service provider" at all times, ensuring Convergint Technologies is the customer's first choice for service
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work
• Advise management regarding customer satisfaction, product performance, installation techniques and standards, as well as suggestions for product improvements
• Execute most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support
• Identify potential project risks, communicate to appropriate parties, and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines
• Work closely with the Project Manager and/or Operations Manager and assist in the overall coordination of specific projects; make recommendations regarding quality of work and potential changes

About the Company

Convergint has 20 years of proven growth and aims to be its customer's best service provider, driven by 10 Values and Beliefs. The company is a global, service-based systems integrator that protects the lives and assets of its customers and their communities.