Security Operations Manager

About This Role

This Security Operations Manager role involves leading the daily functioning of security services for a portfolio of contract sites in Dutchess County, NY. The manager will oversee operations, customer service, personnel management, recruiting, administration, and security and safety in accordance with company objectives. The position suits a professional with strong leadership skills who can develop and maintain relationships with both employees and customers.

Responsibilities

• Train, develop, and motivate supervisory staff to effectively oversee all day-to-day operations of the site security personnel
• Train subordinate supervisors on software systems, procedural guidelines, and Company policies and enforce consistency in policy practice
• Enter weekly payroll into the payroll system and ensure payroll and billing are accurate
• Confirm all billing is correct by reviewing weekly SAR reports, reviewing invoices, and communicating with accounts receivable
• Review weekly scheduling and set up schedules in advance
• Control all unbillable overtime and reduce overtime percentages weekly and meet company overtime goal
• Conduct regular in-person meetings with clients
• Conduct quarterly in-person customer survey with clients
• Respond to personnel concerns and resolve them within a timely manner
• Coordinate with the Regional Manager to establish regional goals and objectives and communicate these with branch staff
• Work with sales and marketing to identify and develop new business opportunities
• Conduct interviews, hire, and complete the employee onboarding process into the system including collecting new hire paperwork and uploading documents for processing
• Visit sites to follow up on employee training and complete employee surveys for new hires
• Complete monthly required site visits and audits in accordance with the Quality Assurance program, including evening and weekend visits
• Review weekly compliance such as Security licensing, Training, and CPR
• Set up CPR training for new hires and renewals
• Provide positive employee experience
• Conduct risk assessment surveys
• Update Security Operations Manuals
• Assist in special projects within the region
• Communicate with Site Supervisors daily/weekly on operational needs
• Conduct regular Site Supervisors meeting to review expectations
• Set up security tour systems when required and monitor security patrols
• Acknowledge employees for outstanding job performance
• Create schedules for new hires and manage team schedules
• Attend and set job fairs for hiring
• Manage security team and provide support to security staff