About This Role
Securing the facility and ensuring a safe, clean, and pleasant environment for residents, tenants, and guests is the core responsibility of the Security Officer. This role involves maintaining order, managing access, and responding to incidents to uphold property standards.
Responsibilities
- Complete hourly patrol route of the property using the security system
- Conduct routine foot patrols in and around the building
- Manage access control for guests, tenants, and vendors
- Ensure no property is being damaged
- Observe and report safety concerns
- Issue banning notices to rule violators
- Maintain a file for ban notices and notify management when necessary
- Maintain the appearance of the two plaza kiosks
- Enforce the "no dogs on the plaza" policy
- Keep updated information (e.g., Kiss N Ride, Contact Phone #'s, Rules of Conduct) and communicate to guests as needed
- Report any unknown work occurring at the property to management
- Notify Park X, Commercial property management, and Residential property management immediately if anyone parks illegally on the plaza
- Communicate to guests the necessity of keeping fire access areas accessible for fire trucks and ambulances
- Close loading dock doors as needed
- Report any concerns to management
- At Reston and Loudoun Stations: Assist the Marketing team before, during, and after events as needed
- At Reston Station: Manage the valet and ensure cars are not being parked on the plaza or on the down ramp
- At Reston Station: Ensure the plaza marketing plan is followed for special events
- At Reston Station: Manage traffic coming onto the plaza and keep it moving
- Perform other duties as assigned
Requirements
- High School Diploma
- Must be a certified security officer by the state of Virginia
- Minimum of at least 1 year of experience in a customer-service related field
- Valid driver's license without major violations
- Flexibility to work after hours and weekends, as needed
- Outgoing personality with the ability to relate to a diverse group of people and build/maintain strong relationships
- Strong sense of urgency
- Strong problem-solving, time management, and communication skills
- Must be highly credible and trustworthy, and operate with a high degree of integrity
- Must hold oneself and others accountable and strive for a high level of excellence
- Must have a positive, can-do attitude and be able to fuel growth and innovation
- Must be customer-focused and results-oriented
