Security Officer

About This Role

This security officer role provides customer-service focused security services, ensuring professionalism, fairness, and compassion in all circumstances. The officer inspires confidence in patients, visitors, and team members through a professional and service-oriented approach, while maintaining alertness, observation, and ethical conduct.

Responsibilities

• Provide security services with a customer-service approach, focusing on professionalism, fairness, and compassion
• Comply with and enforce all safety and security rules and regulations
• Maintain Department uniform and equipment in good repair
• Perform routine interior and exterior patrols to ensure safety and security, including inspections for vulnerabilities, hazards, and fire conditions
• Conduct audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches
• Assist team members, patients, and visitors by providing information, directions, and physical help
• Ensure traffic control, monitor visitor conduct, and confront unauthorized persons for questioning
• Prevent, respond to, and investigate workplace violence
• Respond to service calls, such as combative or threatening patients or visitors and team member incidents
• Serve as a primary resource for de-escalation, utilizing use of force when necessary (e.g., conducted electrical weapon (CEW), handcuffing)
• Perform key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats
• Respond immediately to emergency and crisis situations; physically intervene in accordance with training to situations that have a potential for injury
• Investigate incidents that occur on Advocate Health property and complete timely and accurate reports
• Address and escalate complaints to the appropriate leader and provide supporting documentation
• Perform liaison rounding duties to cultivate close partnerships with all departments and units
• Deliver security awareness education to team members
• Liaise with federal, state, and local law enforcement and first responder agencies
• Coordinate, brief, and monitor every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices
• Maintain current Department training standards in radio communications, verbal de-escalation, hemorrhage control ("STOP the BLEED"), CPR, application of clinical restraints, conducted energy weapon (TASER), and all department-issued equipment and requirements
• Assist with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance

Requirements