About This Role
Securing the casino, hotel, and surrounding areas is the primary focus of this role, which involves continuous patrol, fund escorts, and responding to disturbances and medical situations. This position suits a security professional who can provide a superior guest experience while maintaining strict confidentiality.
Responsibilities
- Adhere to all departmental and company policies and procedures regarding guest service standards
- Provide continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns
- Escort and transport funds for table fills, slots, and/or banks; provide security for kiosk add fills and money drops to include tables and slots; provide escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel)
- Respond to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members
- Address any type of medical situations on property and ensure proper emergency contacts are notified if necessary
- Operate Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center
- Provide a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer
- Assist leadership and prepare detailed reports on Security-related incidents that occur on company property
- Attend all departmental, company, and safety/first aid training programs as scheduled
- Perform all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures
- Check identification of all persons that appear to be under 21 years of age
- Perform all other related and compatible duties as assigned
- Maintain strict confidentiality in all company matters
Requirements
- High School Diploma or equivalent required
- Previous experience in a guest service-related field required
- Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed
- Will be required to obtain CPR Certificate and Bloodborne Pathogen training
- Must have excellent customer service and interpersonal skills
- Strong problem-solving, mediation, and organizational skills required
- Must have excellent written and verbal communication skills; must be fluent and literate in English
- Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
