About This Role
This security management role involves leading and supervising security officers, providing hands-on incident response, and ensuring compliance with site policies. The position suits a security professional with experience in retail or commercial environments who can promote a safety-first and service-focused culture.
Responsibilities
- Lead and supervise security officers
- Provide hands-on incident response, management, and escalation
- Ensure compliance with SOPs, WHS, and site policies
- Coach officers in customer service, de-escalation, and situational awareness
- Complete accurate incident reporting and follow-up actions
- Assist with rostering, training, and performance management
- Liaise with staff, emergency services, and contractors
- Promote a safety-first, service-focused site culture
Requirements
- Valid State Security Licence
- Current Senior First Aid Certificate
- Security experience in Retail or Commercial environments
- Control room experience (for Control Rooms Operators only)
- Experience in customer service
- Ability to work collaboratively as a team player
- Be well presented with excellent verbal and written communication skills
- Ability to work flexible hours across a 24/7 roster, including weekends and public holidays
Benefits
- Career progression through ongoing training and development
- Exclusive employee reward and recognition program
- Employee Assistance Program
- Regular team bonding events
Important Details
- Schedule: Monday to Friday, 8 hours a day
About the Company
Glad Group has over 36 years of experience and is a leader in the delivery of integrated property services across Australia.
