About This Role
Stepping into the dynamic role of Security Manager at GardaWorld involves maintaining exceptional on-site performance for a key account. You will handle client issues, communicate with key contacts, and build strong relationships to enhance security services. The role also includes updating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports, as well as guiding customers through projects and delivering detailed presentations.
Responsibilities
- Handle client or team issues and emergencies
- Communicate regularly with key client contacts and local GardaWorld Branch Teams
- Build and maintain strong relationships with principal accounts
- Improve the client’s security program for long-term success
- Meet and maintain contracted KPIs
- Guide customers through integration projects, contracts, RFPs, and onboarding
- Deliver detailed presentations focused on client needs
- Update business databases (CRM, ERP)
- Review MSA compliance at branch and site levels
- Develop and evaluate security and crisis management plans
- Manage client billing, including DSO assessments and overdue payment follow-ups
- Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current
- Analyze data and prepare internal reports
- Provide precise pricing estimates in collaboration with the local branch and executive sponsor
- Write reports, client communications, instructional materials, and operating guidelines
- Demonstrate expertise in financial forecasting and margin analysis
- Perform other duties as assigned
Requirements
- Authorized to work in the United States
- Able to pass an extensive screening process
- A college degree or equivalent work experience
- At least 3-5 years of experience in security operations management, with a proven track record of handling increasingly complex responsibilities
- Great leadership and problem-solving skills, able to handle multiple tasks at once
- Good at building relationships, communicating, and paying attention to details
- Professional, self-driven, and skilled in using Microsoft Office and CRM software
- Positive, energetic, and good at strategic thinking and financial planning
- Experienced in managing projects and staying calm under pressure
- Honest and ethical, aligning with our company’s values
- Skilled in writing reports, client communications, and instructional materials
- Experienced in financial planning and understanding profit margins
- Good at handling challenges and managing stress effectively
- Excellent at written and verbal communication, customer service, and project management
Nice to have:
- Military/Law enforcement supervisory experience
Benefits
- Medical, dental, and vision insurance plans
- 401(k) with employer matching contributions
- Paid time off (PTO) policy
- Paid holidays
- Disability coverage
- Life insurance options
- Career growth opportunities
About the Company
GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe. In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work.
