Security Manager

About This Role

This role is accountable for the security and safety measures throughout the Four Seasons Resort and Residences at The Pearl-Qatar. The Security Manager maintains strategic oversight of every aspect of the resort's physical security and safety for guests, employees, assets, and reputation, including staffing, budgets, protocols, procedures, and crisis management.

Responsibilities

• Manage and supervise the day-to-day security force of the property to ensure the safety and security of all guests, personnel, and property
• Review and conduct performance evaluations for Security staff
• Implement all policies and procedures regarding security and safety
• Design and implement preventive safety and security programs
• Prevent situations that could jeopardize the reputation of the hotel
• Investigate crimes committed against the hotel, guests, and employees
• Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities, and insurance requirements, remaining objective and writing a comprehensive report
• Manage and coach the security team
• With support from upper management, manage all problems and complaints that may be brought to your attention by guests
• Be well versed as per procedures and communicate them as needed
• Motivate, supervise, and coach the security team
• Support the Director of Security with regards to scheduling, holiday management, overtime management always while keeping in mind hotel operational needs
• Actively participate in department meetings and prepare appropriate summaries
• As per Four Seasons standards, offer guests a pleasant, efficient, and professional service
• Act as a support in the onboarding and training process of new employees and help them complete their tasks
• Help guests who are experiencing problems with their in-room safe
• Help guests access their rooms in the event of a lost or defective room key
• Welcome visitors, contractors, external vendors, and register them in the visitors log
• Help direct visitors and guests upon arrival at the hotel and answer any questions they may have
• Have excellent knowledge of the services and amenities offered by the hotel as well as their schedules
• Ensure that the security spaces and employee entrances are kept clean at all times

Requirements

• 1-2 years of experience in a similar position with a Luxury Hotel or resort
• Outgoing personality and a can-do approach to any task
• Reading, writing, and oral proficiency in the English language

Nice to have:

• Arabic language proficiency