Leading the security program for a 24/7 workforce accommodation hub that supports over 4,000 residents, employees, contractors, and visitors is the core of this role. The Security Manager will be the site authority for physical-security operations and the primary security advisor to hub leadership, aligning multiple contract security teams under one operating model and establishing clear protocols. This position suits an experienced professional capable of managing access, leading incident response, and using data for continuous improvement in a large residential campus environment.
Responsibilities
Direct the 24/7 security program across gates, patrols, dispatch/control room, resident areas, parking, deliveries, special events, and other assigned posts
Set service expectations, validate staffing and qualifications, review schedules, conduct post inspections, manage deficiencies, and hold security vendors accountable to contracts and key performance indicators
Own the site security plan, post orders, standard operating procedures, emergency response protocols, and threat-specific playbooks; keep documents current as occupancy and construction activity change
Maintain a reliable credentialing and visitor-management program; protect restricted areas; coordinate vehicle screening, deliveries, parking enforcement, and safe pedestrian/vehicle movement
Serve in the site's incident-management structure; coordinate response to violence, threats, trespass, theft, fire alarms, medical events, severe weather, missing persons, demonstrations, and other critical events
Ensure incidents are stabilized, documented, preserved, and escalated; lead or coordinate investigations, evidence handling, interviews, trend analysis, and corrective actions in partnership with HR, Legal, and law enforcement
Oversee operational use and availability of CCTV/video management, access-control, intrusion/alarm, radio, duress, and incident-management systems; coordinate maintenance and lifecycle needs with IT and Facilities
Establish a professional, service-oriented security culture; verify orientation, licensing, and site-specific competency; coach supervisors; lead drills and after-action reviews
Conduct security risk assessments, audits, and vulnerability reviews; monitor emerging threats; maintain the security risk register and recommend practical mitigations, budgets, and capital priorities
Build effective working relationships with hub operations, Safety, HR, Facilities, IT, client representatives, construction teams, emergency medical providers, fire services, and law enforcement
Requirements
Five or more years of progressively responsible physical-security experience, including at least three years leading a large site, campus, industrial, hospitality, residential, military, public-safety, or contract-guard operation
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Demonstrated experience managing supervisors and third-party security providers in a 24/7 environment
Working knowledge of access control, visitor management, CCTV/video surveillance, radio communications, incident management, patrol operations, and physical-security principles
Experience developing post orders, standard operating procedures, emergency protocols, staffing plans, training programs, and performance metrics
Sound judgment under pressure and the ability to lead a coordinated response while communicating clearly with senior leaders and frontline personnel
Strong investigation, report-writing, conflict-resolution, coaching, and stakeholder-management skills
Valid driver's licence and ability to satisfy background, motor-vehicle-record, and site-access requirements
Ability to work on site and respond outside normal hours when significant incidents or operational conditions require management presence
Nice to have:
Education in security management, criminal justice, emergency management, business, or a related field; an equivalent combination of education and relevant experience will be considered
ASIS Certified Protection Professional (CPP), Physical Security Professional (PSP), Certified Emergency Manager (CEM), FEMA/NIMS incident-command training, or comparable credentials
Experience with workforce housing, remote camps, large residential campuses, hospitality, critical infrastructure, construction sites, or data-centre environments
Experience standing up or rapidly scaling a security program during construction, commissioning, or major occupancy growth
Current Texas private-security registration or eligibility to obtain the registration applicable to assigned duties. A commissioned/Level III credential is required only if the role is assigned armed security duties
Spanish-language capability is an asset in a multilingual workforce environment
Important Details
Working environment: This is an on-site leadership role in a large, active campus environment. The position routinely moves between offices, gates, resident facilities, parking areas, and outdoor work locations. It may involve extended walking or standing, stairs, heat, rain, noise, night work, and response during severe weather or other emergencies.
About the Company
Dexterra (part of Dexterra Group) is a fast-growing, financially strong, publicly listed company (TSX:DXT) with a far-reaching presence across North America. For over 75 years, the companies that now form Dexterra Group have been dedicated to serving North American clients to create and manage built environments that play a vital role in the economy and local communities.
