About This Role
Leading a team to maintain a safe, secure, and welcoming environment for guests is the core purpose of this Security Manager role. The position involves inspiring a team to achieve goals, upholding high standards, and continuously improving security operations. It suits an experienced security professional ready to make a real impact on guest safety.
Responsibilities
- Lead, motivate, and support the team to deliver excellent service and achieve targets
- Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere
- Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews
- Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs
- Ensure all operations comply with health and safety regulations, company policies, and standards, including maintaining and reviewing the Park Security Plan, Security Risk Assessments and Instructions
- Quickly resolve any operational issues that arise, ensuring smooth day-to-day running
- Support team development through ongoing training, mentoring, and creating growth opportunities
Requirements
- Proven experience in a Security Management role, preferably in a holiday park, resort, or customer service environment
- Valid SIA Door Supervisors (DS) License
- Strong leadership and communication skills
- Ability to work in a fast-paced environment while maintaining attention to detail
- Exceptional customer service and problem-solving abilities
- Knowledge of security protocols, procedures and health and safety regulations
- Strong organisational and multitasking skills
- Experience in budgeting and financial management
- Flexibility to work evenings, weekends, and holidays
Benefits
- Up to 10% annual bonus
- Inclusive, supportive work environment
- Comprehensive training and ongoing support
- Career development opportunities, including fully funded qualifications
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
Application Process
- Answer a few quick questions (5 minutes) after clicking apply
About the Company
Haven is committed to fostering a diverse, equitable, and inclusive workplace.
