About This Role
This role involves overseeing and enhancing security operations across multiple club locations. The Security Manager will manage outsourced security teams, ensure vendor performance, maintain site security standards, and handle incident response, particularly during peak periods and special events.
Responsibilities
- Oversee and manage outsourced security operations across all clubs to ensure a safe environment for guests, employees, assets, and premises
- Plan, coordinate, and monitor the deployment of outsourced security personnel according to each club's operating hours, events, crowd levels, and risk profile
- Manage appointed security service providers and ensure compliance with contractual obligations, service-level requirements, company policies, and club procedures
- Conduct scheduled and unannounced site inspections, security audits, and operational assessments across all club locations
- Monitor security personnel attendance, punctuality, appearance, conduct, licensing, training, and fitness for duty; follow up promptly on manpower shortages or performance issues
- Implement and maintain security SOPs covering access control, crowd and queue management, age and identity verification, emergency response, incident handling, and closing procedures
- Coordinate security arrangements for peak periods, special events, VIP visits, and high-risk situations in collaboration with club management and operations teams
- Investigate incidents, guest complaints, theft, misconduct, altercations, property damage, and other security breaches; coordinate with the designated CCTV technician to obtain relevant footage or technical support when required
- Prepare accurate incident reports, inspection findings, monthly operational reports, vendor performance evaluations, and recommendations for corrective action
- Liaise with outsourced security providers, club managers, internal stakeholders, clients, and relevant authorities while providing briefings, coaching, and training to maintain consistent service standards
Requirements
- Diploma or Degree in Security Management, Business Administration, Law Enforcement, Occupational Safety, or a related field
- Minimum 3-5 years of experience in security operations, including supervisory or management experience
- Experience managing outsourced security personnel or third-party security service providers across multiple locations
- Experience in clubs, entertainment venues, hospitality, retail, events, or other high-traffic environments is preferred
- Strong knowledge of manpower planning, access control, crowd management, incident investigation, emergency response, and security risk assessment
- Good understanding of applicable Malaysian laws, licensing requirements, regulations, and security industry standards
- Strong leadership, vendor-management, organizational, decision-making, and problem-solving skills
- Excellent written and verbal communication skills in Chinese, Bahasa Malaysia and English, with the ability to prepare professional operational and incident reports
- Proficient in Microsoft Word, Excel, PowerPoint, email, and the preparation of security reports and operational records
- Possess a valid driving licence and own transportation; willing to travel between all clubs and work flexible hours, including nights, weekends, public holidays, and emergencies when required
