This security management role involves overseeing property safety and security programs, acting as a key liaison between the company and its clients. The position focuses on staff management, performance, and development, ensuring high standards of security operations and client satisfaction.
Responsibilities
Serve as a primary point of contact for all security matters and ensure strong liaison with law enforcement
Respond to client concerns, communicate instructions to officers, and follow up on questions or special requests
Ensure that information is relayed to customers in a timely manner
Respond to employee questions and requests
Coordinate with the Scheduling team on open post coverage
Collaborate and coordinate with the Division Manager and Property Management team on ways to continually improve communication and departmental performance
Ensure professional report writing from the Security team of all incidents and conditions observed on site, meeting both client and Priebe Security expectations
Responsible for scan points maintenance and regular review of discrepancy reports to ensure 100% checkpoint and tour completion for each post
Working with the Training Manager, ensure procedure manuals/post orders for site and all positions are up to date
Ensure emergency contacts and procedure accuracy
Ensure the entire team is up to date on all processes and procedures
Communicate any procedural changes to employees through pass-downs and training and/or retraining
Provide direct supervision to security officers including performance management, coaching, and mentoring utilizing SMART goals and progressive discipline, working in collaboration with the Division Manager
Ensure that positive behavior and results are acknowledged and rewarded on a consistent and ongoing basis
Collaborate with the Staffing Manager and Site Security Manager for candidate selection
Conduct interviews for open positions with emphasis on selecting professional candidates with strong customer service skills
Responsible for training the team to ensure completion of all training, including initial site-specific job training, ongoing refresher training, and required certification compliance
Execute monthly training topics and cross-training
Ensure any employee injuries are reported promptly, using identified documentation within TrackTik, and ensure appropriate care is received for injured employees if necessary
Maintain card access controls and key inventories to ensure compliance at all times
Ensure all security equipment, including truck, golf cart, and site phones, are inspected at the beginning of each shift and any damage reported using appropriate protocol
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Measure and create reporting for Property Management and Priebe Security using KPIs to communicate success or areas for improvement for implementation at the site
Ensure uniform presentation of the team is always within guidelines and demonstrates professionalism
Conduct regular team meetings/training when needed
Ensure any communication from the Security team with Property Management is professional and timely
Coordinate emergency preparedness activities when needed
Coordinate staff when responding to emergencies and alarms
Responsible for inventory and maintenance of equipment and work area assigned to the security team
Inspect for cleanliness, coordinate service and repairs of inoperable or damaged equipment when needed
Ensure all “lost and found” procedures are followed, and items secured appropriately until returned to owner
Schedule regular security program performance review meetings with client and Priebe Security management team when needed
Participate in budget planning, provide input and recommendations for greater efficiencies and overall service improvement
Perform various additional duties as directed by property management
Enforce company standards of conduct, policies, and procedures
Requirements
Natural relationship builder with integrity, reliability, and emotional intelligence
Excellent written and verbal communications skills with high attention to detail
Critical problem solving and ability to maintain control during high pressure and emergency situations
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Positive demeanor and demonstrates excellent customer service skills
Utilizes interpersonal and communication skills to lead, influence, and encourage others
