Security Manager

About This Role

Safeguarding the wellbeing, safety, and peace of mind of guests, associates, and property is the core purpose of the Security Manager. This leadership role ensures that all safety protocols, emergency procedures, and risk management standards are implemented with the highest level of professionalism, efficiency, and discretion, aligned with luxury hospitality standards and the Banyan Tree Veya philosophy.

Responsibilities

• Ensure the safety and security of guests, employees, and assets
• Lead emergency response preparedness and execution
• Oversee compliance with safety, health, and risk management standards
• Maintain a proactive, prevention-focused security culture
• Create an environment where guests feel safe, cared for, and completely at ease
• Develop and manage departmental budgets and performance strategies
• Ensure full compliance with hotel policies, safety standards, and security procedures
• Lead, train, and supervise security team members, fostering discipline and professionalism
• Oversee emergency response protocols, including fire, evacuation, and incident management
• Maintain accurate and timely security reports, logs, and documentation
• Ensure proper handling of Lost & Found processes
• Coordinate with internal departments and external authorities when required
• Ensure compliance with occupational health and safety standards and civil protection programs
• Respond to incidents with discretion, professionalism, and sound judgment
• Promote a proactive security culture aligned with guest experience excellence

Requirements

• Proven experience in security management within hospitality or similar environments (3–7 years)
• Strong knowledge of health, safety, and emergency procedures
• Experience in fire safety systems, evacuation protocols, and first aid (CPR preferred)
• Excellent organizational and problem-solving skills
• Ability to perform under pressure and respond to emergencies effectively
• Strong interpersonal skills and ability to interact with guests
• English proficiency (intermediate to advanced preferred)
• Leadership presence with team management capabilities

About the Company

Banyan Tree Veya in El Valle de Guadalupe BC, México, focuses on crafting meaningful and lasting connections through extraordinary, intuitive, and personalized service, blending mindful luxury, wellbeing, and a deep sense of place in a vineyard setting.