About This Role
The Security Manager is responsible for maintaining the safety and security of clients and staff in a NYC homeless shelter. This position reports to the Program Director and provides supervision to Shift Supervisors and Safety Security Officers, overseeing the day-to-day functions of the shelter.
Responsibilities
- Provide oversight and supervision to the Shift Supervisors
- Assure all Shift Supervisors are trained on appropriate DHS and Westhab policies
- Provide support to all aspects of building operations
- Work in conjunction with the Director of Social Services to ensure that clients are adhering to Westhab and DHS mandates
- Ensure that all client rooms are inspected by the Safety Security Officers daily
- Monitor the logging and storage of client property
- Ensure that the storage area is organized and follows the mandated storage rule as per DHS
- Supervise random locker and room searches regularly
- Conduct random inspections throughout the facility (interior and exterior) to monitor hazardous situations, trespassers, illegal activities, staff performance, etc.
- Participate in weekly Interdisciplinary Team meetings
- Monitor reception area and security staff at the front desk, and provide crisis intervention when needed to maintain a safe environment
- Complete and maintain assigned paperwork, i.e., entry logs, incident reports, CPS reports, and all other reports
- Keep critical binders up to date, including monitoring and alerting staff of credential expiration dates, responding to and filing client complaints, and ensuring building inspections are completed and filed
- Create weekly schedules and monitor attendance and timesheet submissions to ensure accuracy
- Approve and submit timecards for payroll Bi-weekly
- Monitor overtime hours per pay period
- Assist the Program Director by preparing/executing fire drills and other emergencies
- Participate in the interview and selection process of new staff and train new employees on the procedures of the center
- Work with the Program Director to ensure that the site is appropriately staffed
- Other job-related duties assigned by the Program Director
Requirements
- Proof of education required
- Associate's Degree preferred
- At least three years of related security experience
- NYS Security Guard license and F80 required
- Supervisory experience is required
- Demonstrated skills in conflict resolution, crisis management, and knowledge of video surveillance and fire alarm systems
- Valid NYS driver
Nice to have:
