Security Manager

About This Role

This role involves ensuring the comprehensive protection of people, facilities, assets, and organizational information through the planning, implementation, and oversight of security strategies, policies, and procedures. The Security Manager will also ensure risk prevention, regulatory compliance, and operational continuity, aligning with SHA's commitment to excellence, safety, and wellbeing.

Responsibilities

• Manage the Security Department, ensuring efficient operations aligned with SHA Mexico
• Ensure the protection of guests, employees, visitors, facilities, assets, and confidential information
• Implement and oversee corporate security policies, protocols, and procedures
• Develop and execute the annual training plan covering security, risk prevention, and emergency response
• Recruit, train, and supervise the Security team, ensuring effective performance and adequate operational coverage
• Serve as the liaison between Property Management, department leaders, and Corporate Security
• Coordinate security operations for special events and VIP guest arrivals, ensuring discretion and protection
• Lead the response to emergencies and critical incidents, coordinating the necessary actions to protect people and ensure operational continuity
• Prepare and present security reports, performance indicators, incident reports, and corrective action plans
• Investigate and document security incidents, identify root causes, and implement preventive measures
• Identify, assess, and mitigate security risks through regular inspections and reviews of facilities and access control measures
• Oversee security systems and equipment, including video surveillance, alarms, and access control systems
• Coordinate with authorities, emergency services, and specialized providers to prevent and respond to incidents
• Ensure compliance with applicable regulations regarding security, civil protection, and risk prevention
• Promote a culture of security and risk prevention among employees across all departments
• Manage the Security Department
• Coordinate with operational departments to prevent risks and maintain service continuity
• Ensure the confidentiality of information related to guests, employees, and security investigations
• Evaluate departmental performance through key performance indicators and drive continuous improvement of security processes and protocols

Requirements

• Bachelor
• Minimum of 5 years of experience in Security, including at least 3 years in leadership positions, preferably within luxury hotels, resorts, or high-end hospitality properties
• Experience in guest, employee, and facility protection, access control, loss prevention, CCTV surveillance, and incident investigations