Security Manager

About This Role

This Security Manager role is responsible for leading the daily operations of the Security Department, ensuring the safety of guests, team members, and company assets while maintaining compliance with all regulatory and company standards. The role manages and develops security staff, handles scheduling and labor resources, supports departmental budgeting, and promotes exceptional guest service. The Security Manager oversees emergency response, investigations, incident reporting, policy enforcement, and security operations, and serves as the primary liaison with law enforcement, fire departments, and gaming regulators.

Responsibilities

• Manage staff in the Security department
• Develop, implement and manage operational goals and monitor achievements of performance and profit objectives
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
• Assist in the budget process for the department and provide recommendations; ensure compliance to departmental budget initiatives; report budget concerns to manager
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs
• Ensure customer service standards are followed by all team members and address issues as they arise
• Ensure response to medical emergencies and complete Illness/Injury reports when necessary
• Promptly report and remedy any legal/compliance measures
• Develop, enforce, review and approve changes or revisions to operating practices, procedures and standards based on business practices and internal controls
• Identify and resolve security related problems
• Develop and implement alternative methods for security operation improvement
• Examine and analyze the physical property, processes and procedures and develop, institute, oversee and enforce emergency policies
• Serve as liaison with gaming regulators, public law enforcement, fire and other agencies as it relates to security by maintaining a positive and constructive relationship
• Conduct, supervise and prepare reports relating to investigations of any losses or violations of law, regulations, policies or procedures
• Provide escorts as needed
• Testify in court when necessary
• Protect and preserve the assets of the company
• Ensure compliance with all regulatory compliance within area of responsibility and report potential issues to Executive Management / GM
• Maintain strict confidentiality in all departmental and company matters

Requirements

• Bachelor’s Degree (B.A./B,S.) or equivalent; or five years of casino Security, military, or police experience; or equivalent combination of education and experience