Security Manager

About This Role

Directing, monitoring, and assisting in all hotel security and safety-related programs is the core of this role. The Security Manager performs protective, preventative, safety, and security enforcement functions by touring the hotel complex to ensure the safety and well-being of all hotel guests, associates, and vendors. This position implements and monitors all related standard operating procedures, mission, vision, and values in a courteous and restrained manner while coping with emergencies, undesired conduct, disturbances, and threats.

Responsibilities

• Understand and implement security-related standard operating procedures, property rounds, and inspections
• Complete daily documented tours of the entire hotel complex, promoting safe work practices
• Understand all emergency-related procedures (Fire, Medical, Weather, Bomb Threat, etc.)
• Understand all security-related systems – CCTV, Radio, Key Card System, Fire Panel, etc.
• Understand all incident reporting forms, ensuring they are completed correctly based on factual investigations
• Train managers and associates on all emergency procedures
• Work closely with all hotel department heads and Managers on Duty to ensure hotel security
• Participate in hotel investigations
• Assist Chief Engineer in maintaining key control procedures
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate
• Take immediate actions on security-related issues
• Keep abreast of local criminal activity that may impact the hotel
• Properly handle guests who may be under the influence of alcohol, drugs, or are otherwise incapacitated
• Understand basic accounting procedures and may be required to develop and maintain the security department operating budget
• Project a confident, enthusiastic, and helpful attitude
• Understand basic PC operation and have a working knowledge of Microsoft Office Software programs and internet use
• Remain calm in stressful situations, seen as a strong leader throughout the hotel
• Comply with attendance rules and be available to work on a regular basis
• Perform any other job-related duties as assigned

Requirements

• Previous Law Enforcement, Military, Healthcare, or Hospitality related Risk Management experience
• Basic First Aid training
• Knowledge of hotel operations, including marketing plans, security and safety

Nice to have:

• Safety and security related courses

About the Company

The Courtyard Orlando Lake Buena Vista in the Marriott Village is part of a complex of four Marriott Properties in the Lake Buena Vista area, located between Walt Disney World and Universal Studios. HEI recognizes that its success is solely the result of its people, and invests in its associates by providing compensation, benefits, tools, training, and support.