About This Role
This role oversees the daily operations of a client account, ensuring high-quality security services and operational excellence. It involves managing staffing needs, maintaining client relationships, ensuring compliance, and meeting financial and service-level goals. The position requires hands-on leadership, problem-solving, and after-hours availability for emergencies.
Responsibilities
- Lead the day-to-day security operations at assigned client sites
- Oversee and support a team of security personnel, including site and shift supervisors
- Manage scheduling, payroll, training, coaching, and disciplinary actions
- Ensure consistent delivery of professional security services that protect both people and property
- Coordinate necessary support services to meet operational and financial objectives
- Maintain compliance with company and client-specific policies, procedures, and standards
- Resolve employee grievances and maintain accurate personnel records
- Ensure timely and effective communication regarding operations, performance, and client concerns
- Take proactive steps to resolve issues and respond to emergencies when needed
Requirements
- Must be at least 18 years of age
- High school diploma or GED required
- Bachelor's degree in Criminal Justice, Business Administration, or a related field or equivalent experience in contract security, law enforcement, military, or facilities management
- Minimum 2 years of experience in business operations, management, or supervisory roles (experience level may vary based on client size/scope)
- Demonstrated experience in hiring, training, and retaining quality personnel
- Strong interpersonal, communication, and leadership skills
- Advanced computer / technology skills needed
- Ability to manage multiple priorities and lead diverse teams in a fast-paced environment
- Utilize strong conflict resolution and de-escalation skills to maintain a safe and secure environment on site
- Willingness to participate in Securitas’ pre-employment screening process, including drug screen and background investigation
Nice to have:
- Experience with payroll, scheduling, and billing processes
Benefits
- Medical, Dental, Vision, Life, AD&D, Disability Insurance, plus 401K options
- 10 vacation days accrued
- 6 sick days
- 4 floating holidays per year
- Holidays honored: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day
- Paid Family Leave - up to 12 weeks a year in accordance with State Law
