About This Role
Directing the security department of an estate, this role ensures the safety and well-being of guests and the protection of assets. It suits a security leader focused on operational excellence, regulatory compliance, and guest satisfaction within a luxury environment, contributing to capital planning and sustainability.
Responsibilities
- Lead the day-to-day security operations across the entire resort
- Develop and implement security policies, procedures, and standard operating procedures
- Ensure 24-hour security coverage for all operational areas as needed
- Manage outsourced security providers and ensure contractual compliance and service excellence as required
- Conduct regular patrols and inspections of guests, associates, back-of-house, and perimeter areas
- Oversee access control systems, visitor management, and key control procedures
- Ensure effective CCTV surveillance and monitoring systems are maintained
- Develop and maintain the resort's comprehensive Risk Register
- Conduct regular security and operational risk assessments across all departments
- Identify vulnerabilities and implement mitigation plans
- Carry out routine safety inspections of guest and associate areas
- Ensure compliance with statutory regulations, fire codes, and internal safety policies
- Represent Security in management and associate meetings, fostering cross-departmental collaboration
- Support pre-opening strategy and execution, overseeing all activities within the Security Department, in close partnership with peers and the corporate team
- Maintain readiness for Operational Management Reviews (OMR) and ensure timely follow-up on corrective actions
- Develop and update departmental policies and manuals to ensure consistency across the group
- Build and lead a technically competent and motivated Security team through recruitment, training, and succession planning
- Promote associate engagement through regular communication, recognition programs, and performance feedback
- Uphold discipline and support grievance procedures in partnership with Talent & Culture
- Model Rosewood's culture, vision, and values in all interactions and leadership practices
Requirements
- Bachelor's degree or equivalent qualification in security management, or related field
- Proven experience of leading a Security department at a senior management level
- Strong strategic thinking and project management capabilities
- Solid business acumen and experience managing complex budgets, including capital expenditure
- Excellent written and verbal communication and presentation skills
