Security Communications Dispatcher

About This Role

This role involves monitoring all security, communications, and fire/life safety systems within a designated region, serving as a liaison between security departments, and accurately documenting events. The position is responsible for maintaining control of equipment and keys in the Control Room and completing task work orders for maintenance needs.

Responsibilities

• Monitor all security, communications, and fire/life safety systems within the designated region via provided monitoring systems
• Proactively monitor all surveillance cameras and CCTV remote viewer programs
• Monitor and respond to all security/life safety system alarms
• Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies
• Serve as the liaison between all departments and the security department
• Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
• Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
• Accurately maintain control of all equipment and keys in the Control Room
• Accurately log all equipment and keys signed out and returned by security, parking, and shuttle bus staff
• Complete “task work orders" for all reported maintenance needs
• Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
• Control and monitor the two-way communication systems
• Make emergency notifications as necessary pursuant to site Post Orders
• Make productivity and cost reduction recommendations to management
• Make recommendations for physical security surveys and post orders
• Provide customer service to clients by carrying out safety and security procedures, site-specific policies and, when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm, problem-solving manner
• Conduct regular and random patrols around the business and perimeter

Requirements

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Advanced computer skills and proficiency; proficiency with Microsoft Office and/or Google Applications
• Ability to work in a team environment; teamwork
• Ability to multi-task, discern patterns in detail