About This Role
This role involves supporting customers with product selection, maintaining merchandise standards, and ensuring appealing selling floor presentations for a specific vendor. The specialist acts as a product expert, delivering a memorable customer experience and maintaining an organized shopping environment.
Responsibilities
- Make the customer the top priority
- Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice
- Assist with maintaining and recovering the selling floor, ensuring all sizes, colors and styles are available
- Ensure appropriate selling floor presentation by promoting events and merchandise assortments
- Ensure fitting rooms are customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate area on the selling floor
- Exhibit friendly and helpful customer experience expectations
- Drive and exceed department goals by executing Macy
- Maintain communication with vendors, Customer Experience Managers, Omni Operations Managers and Style Merchandise Managers for support on driving sales and event promotions
- Adhere to all safety and security policies and procedures
- Complete other customer-facing tasks as needed
- Regular, dependable attendance and punctuality
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Requirements
- No specific educational accomplishments are necessary
- Exceptional customer service skills
- Possess strong merchandising skills
- Ability to effectively communicate and present information to customers, peers and all levels of management
- Basic math functions such as addition, subtraction, multiplication, and division
- Able to use a calculator
- Must be able to work independently with minimal supervision
- Must be able to multitask in a fast paced environment
- Ability to collaborate as a member of a team
- Demonstrate an energetic and positive attitude, strong communication and interpersonal skills
- Possess vision and creativity
- Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
