Seasonal Retail Sales Support Specialist - Mattel Toys

About This Role

This role involves supporting customers with product selection, maintaining merchandise standards, and ensuring appealing selling floor presentations for a specific vendor. The specialist acts as a product expert, delivering a memorable customer experience and maintaining an organized shopping environment.

Responsibilities

• Make the customer the top priority
• Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice
• Assist with maintaining and recovering the selling floor, ensuring all sizes, colors and styles are available
• Ensure appropriate selling floor presentation by promoting events and merchandise assortments
• Ensure fitting rooms are customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate area on the selling floor
• Exhibit friendly and helpful customer experience expectations
• Drive and exceed department goals by executing Macy
• Maintain communication with vendors, Customer Experience Managers, Omni Operations Managers and Style Merchandise Managers for support on driving sales and event promotions
• Adhere to all safety and security policies and procedures
• Complete other customer-facing tasks as needed
• Regular, dependable attendance and punctuality
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Requirements

• No specific educational accomplishments are necessary
• Exceptional customer service skills
• Possess strong merchandising skills
• Ability to effectively communicate and present information to customers, peers and all levels of management
• Basic math functions such as addition, subtraction, multiplication, and division
• Able to use a calculator
• Must be able to work independently with minimal supervision
• Must be able to multitask in a fast paced environment
• Ability to collaborate as a member of a team
• Demonstrate an energetic and positive attitude, strong communication and interpersonal skills
• Possess vision and creativity
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Important Details

• Employment type: Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.

About the Company

Macy