Seasonal Retail Sales Support Specialist

About This Role

The Seasonal Retail Sales Support Specialist plays a crucial role in assisting customers with product selection and maintaining merchandise standards. This position is ideal for individuals who enjoy providing exceptional customer service and creating a welcoming shopping environment.

Responsibilities

• Make the customer the top priority
• Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice
• Assist with maintaining and recovering the selling floor, ensuring all sizes, colors, and styles are available
• Ensure appropriate selling floor presentation by promoting events and merchandise assortments
• Ensure fitting rooms are customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate area on the selling floor
• Exhibit friendly and helpful customer experience expectations
• Drive and exceed department goals by executing Macy’s initiatives to actively drive the business
• Maintain communication with vendors, Customer Experience Managers, Omni Operations Managers, and Style Merchandise Managers for support on driving sales and event promotions
• Adhere to all safety and security policies and procedures
• Complete other customer-facing tasks as needed
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities

Requirements

• No specific educational accomplishments are necessary
• Exceptional customer service skills
• Strong merchandising skills
• Ability to effectively communicate and present information to customers, peers, and all levels of management
• Basic math functions such as addition, subtraction, multiplication, and division
• Must be able to work independently with minimal supervision
• Must be able to multitask in a fast-paced environment
• Ability to collaborate as a member of a team
• Demonstrate an energetic and positive attitude, strong communication, and interpersonal skills
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays

Benefits

• Comprehensive health and wellness coverage
• 401(k) match to invest in your future
• Paid time off and eight paid holidays
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Important Details